How Atlassian Built a Global Volunteering Program That Reached 32,000+ Lives
Atlassian is the software company behind Jira, Confluence, and Trello, tools that teams around the world use to plan and ship work together. Founded in Australia in 2002, they have grown into a genuinely distributed company, with employees working across more than a dozen countries and time zones, many without a central office to call home.
8.5K+
Volontaires
12
Pays
200+
PME prises en charge
32K+
Personnes servies
Un programme mondial visant à mobiliser plus de 5 000 employés
PayPal a célébré sa première Journée mondiale de l'impact le 27 juin
What Atlassian didn't have was a way to make that belief feel consistent for a workforce spread across so many countries. The intention was there. What was missing was the infrastructure to match it, so that an employee's ability to give back didn't depend on which office, or time zone, they happened to sit in.
What Atlassian didn't have was a way to make that belief feel consistent for a workforce spread across so many countries. The intention was there. What was missing was the infrastructure to match it, so that an employee's ability to give back didn't depend on which office, or time zone, they happened to sit in.
LE DÉFI
Coordination avec des PME hyperlocales et des organisations à but non lucratif dans 8 pays
Atlassian's workforce spans 12+ countries and is largely distributed by design, which meant a global volunteering program had to solve three things at once:
- Giving any employee, anywhere, easy access to volunteering opportunities
- Keeping the quality and meaning of that experience consistent across regions
- Growing the program through technology and process, not by adding headcount.
Before Goodera, volunteering at Atlassian happened in pockets, region by region, campaign by campaign. There was no shared calendar and no unified view of who was participating or what impact they were having together. Teams were doing good work. Nobody could see the full picture, least of all the employees doing it.
LA SOLUTION
La suite de solutions de Goodera pour PayPal Impact Day
In July 2024, Atlassian brought on Goodera as a Goodera 365 partner to turn ad hoc volunteering into one connected, global program that could match the scale of its workforce without adding operational weight to its team.
Together, we built a seven-pillar model:
Together, we built a seven-pillar model:
01.
Coordination et achat de fournitures pour le volontariat
Defined program vision through workshops and implemented structured governance with bi-annual planning, QBRs, and annual reviews.
02.
Cartographie et formation des hôtes sur 14 sites
Expanded Atlassian's nonprofit network to 200+ partners across 12 countries, with 40+ new nonprofits onboarded.
03.
Favoriser une participation maximale grâce à des supports marketing centrés sur les employés
GoodStack × Goodera integration for two-way data sync, automated event pages, and unified visibility.
04.
Mobiliser des bénévoles grâce à des brise-glaces adaptés à la situation locale
Built a global champion model with toolkits, a dedicated PMO, regional leads, and ongoing operational support.
05.
Gérer la logistique de bout en bout pour garantir que les communautés locales reçoivent des fournitures en parfait état
Designed and executed flagship campaigns: Week of Good and May It Forward, with strong local ownership.
06.
Mesurer l'impact tangible pour raconter l'histoire de PayPal
Multi-channel storytelling, leadership amplification, and ready-to-use toolkits for regional Champions.
07.
Impact Reporting
Built real-time dashboards to track participation, measure outcomes, and inform data-driven decisions.
L'IMPACT
Carte de l'impact mondial de PayPal Impact Day 2024
Seoul
Sydney
Melbourne
Amsterdam
Gdańsk
London
Ankara
Taguig
Las Piñas
Muntinlupa
Bengaluru
Hyderabad
Visakhapatnam
Mumbai
Pune
Chandigarh
New Delhi
Jaipur
Noida
New York
Alexandria
Austin
Bellevue
San Francisco
Anaheim
Mountain View
San Leandro
8500+
Fournitures scolaires et jouets
12
Beauté et accessoires portables
200+
Fournitures électroniques et de garde-manger
32k+
Fournitures de soins et d'hygiène pour personnes âgées
LES ÉTAPES
Les activateurs de Goodera pour PayPal Impact Day
1. Pré-événement
- Conducted two strategy workshops: "Art of the Possible" and "Target Setting & Calendar Planning"
- Established bi-annual account planning to align on priorities, roadmap, budget, and growth
- Set up Quarterly Business Reviews (QBRs) to track participation and surface learnings
- Data-driven insights feeding campaign design and engagement strategy
2. Pendant l'événement
- 200+ nonprofit partners across 12 countries
- 40+ new nonprofits onboarded since program launch
- Supported nonprofits with program design, volunteer readiness, logistics, and impact tracking
3. Après l'événement
- GoodStack × Goodera integration for two-way data sync across volunteering, donations, and impact tracking
- Single-pane view of employee participation and global program activity
- Automated event pages, registration flows, calendar invites, and reminders
- Tailored platform configurations for Atlassian's workflows
A strong champion model has been central to scaling participation
250+
Active champions globally
214
New champions onboarded in 2025
3x
Growth targeted for 2026 in the champion network
4. Champion Network
- 250+ active champions globally; 214 onboarded in 2025
- 3x growth target in the champion network for 2026
- Internal Champion Toolkits, dedicated Champion PMO with regional leads (Americas, EMEA, APAC)
- Dedicated Slack channel with 30+ members across teams; 2–3 champion calls every week
5. Signature Campaigns
- Week of Good: 53 events across multiple geographies and time zones, 990 employees engaged in hands-on and skills-based volunteering, aligned to Education, Sustainability, and Community Wellbeing
- May It Forward: 84 employee-driven events, 1,838 participants, 12,000+ lives impacted — mix of virtual and in-person
- Customized engagements: Advise-a-thons with CareerVillage, Adopt-a-Family with Compass Family Services, in-office care kit assembly
- Leadership activation: Week of Good Leadership Events across U.S. and India, plus CEO engagement in India
An employee-led campaign focused on empowering individuals and teams to initiate and participate in acts of impact.
84
employee-driven events organized globally
1838
participants across functions & locations
12000+
lives impacted
6. Communications & Engagement
- Dedicated visual identity and messaging for Week of Good and May It Forward
- Global and regional email campaigns aligned to campaign milestones
- Leadership amplification through Business Unit communications and local meetings
- Ready-to-use toolkits: digital flyers, event guides, email templates, posters, and post-event impact snapshots
7. Impact Reporting
- Quarterly impact reviews summarizing participation, campaign performance, and regional trends
- In-person quarterly meetings to align on priorities and execution decisions
- Annual program review deck to assess year-end performance and define next-year strategy
- Detailed budget tracker across campaigns and regions with forward-looking budget planning
Le résultat
One Year In, The Partnership Has Delivered Scale and Momentum
8K+
Volontaires
35% → 60%
sites spécifiques à chaque pays
40
Pris en charge par les PME
42K+
PERSONNES DESSERVIES
