How Goodera helped Citrix plan and scale their Month of Service with Virtual Volunteering

A global program to engage 1.5K+ employees
One of the things Citrix employees really wanted was to support Nonprofits that were in the same geolocation as them, with causes that were close to their hearts. This was a challenging task for a company with employees that work out of multiple time-zones. Together, we solved this by delivering the same 5-star experience to employees working out of Fort Lauderdale, Raleigh, Singapore, or China.
To achieve this, we worked closely with Jo Moskowitz - Director Corporate Citizenship at Citrix to plan and create a framework that successfully helped us execute Citrix’s global month of service across 44 countries.
Building a month-long global engagement program
Goodera volunteering experts help plan and design the volunteering engagement
1. Setting goals and deciding impact areas
Citrix’s corporate giving themes spanned across the following impact areas : Diversity, Inclusion and Equity, STEM education, Environment and sustainability. Goodera helped align volunteering activities and experiences with these key strategic impact areas.
Items like resource allocation, bandwidth required and budgets were also finalised in this stage.
Jo’s mantra for rolling out large global programs such as these is to ‘Think big and execute flawlessly’. Hence, their goal was to involve 15% of all their employees in this program. That’s more than 1500 employee volunteers!
2. Selecting and vetting nonprofits
Citrix was able to access Goodera’s network of more than 50,000 vetted global nonprofits and select the ones that integrated the best with their program. Every nonprofit was Benevity approved and listed on their platform.
3. Designing the engagement
Here’s where it all started to come together - Goodera baked the impact areas and activities in with different time zones for the geographically dispersed employees.
This is also where the Calendars were booked, instruction manuals for each of the 27 activities were sent out to Citrix employees, and volunteer FAQ portals were set up.

Calendar setup

Instruction manual for every activity

FAQs portal for volunteers
Goodera enabled smooth transition from in-person to virtual events

1. Engagement level
- Created a central FAQ and knowledge-base which was used for consistency, awareness around other initiatives, and making personal donations to nonprofit partners.
- Provided customised scripts and email templates to Citrix community ambassadors for training their volunteer champions
2. Event-level
- Curated a "know before you go" manual for volunteers. This consisted of resources that equipped employees with knowledge on-
- The cause area
- The nonprofit
- The activity - Provided a Goodera ambassador to host the event
- Brought in representatives from the nonprofit teams
- Conducted icebreakers and challenges during the event to help employees in getting to know each other and collaborate better in a virtual environment

A centralised booking portal and marketing solutions for the events, powered by Goodera
- a certificate of appreciation
- a screenshot of a team image
- a Volunteer badge
- a thank you note from the nonprofit
